Shipping And Handling
ORDER BY TELEPHONE
Call us and we will be happy to discuss your requirements:
Our telephone number is 01202 720923
We can take payment over the phone using a current credit or debit card.
Any questions regarding any of our products, don’t hesitate to call or email and a member of our staff will get back to you as soon as possible.
We will endeavour to deliver goods within 5 working days, following clearance of your payment. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.
Should delivery be delayed for more than 21 days you have the right to contact us and cancel your order. In this case we will refund any money paid by you for the goods.
As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.
You are entitled to cancel your order and return the goods within 7 working days and we will refund the cost of the item(s). Do this by contacting us by email or telephone quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or you receive the wrong item.
Any goods returned should be in saleable condition.